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What is managed intake?


Companion animal rescue has previously practiced open admission. An open admission shelter can, at times, be very taxing on the shelter workers, but more important, the animals for whom we provide care. managed intake is the thoughtful process of basing all animal admissions and intake on the shelter's capacity to provide the highest quality and most humane care to the animals in the facility. This means handling owner surrenders on an appointment based system. (THIS DOES NOT MEAN WE WILL NOT ACCEPT OWNER SURRENDERS.) By always being able to have space for your animals and the strays in the community, euthanasia rates are progressively lower, allowing your community to come one step closer to no-kill status. Your patience makes all the difference for the animals of Jefferson county. 


Do I have to have an appointment to surrender?


All owner surrenders are handled by appointment only through completing a surrender request in person or on our website.  Your family will be asked to await an appointment for surrender, and provide a pet profile provided by CARE.  providing information allows your best friend the best opportunities to be re-homed with a family that will best meet his or her needs and is a furever fit.  We will provide you with resources for starting this process outside of the shelter while you wait on a call for an appointment. You will receive a call between three and four days before an appointment time becomes available. It is very important to answer these calls, After three attempts at contact, you will be moved back to the end of the waiting list. After four attempts without contact, your name will be removed. 


Is there a surrender fee?


No, whilst there is not a surrender fee, we do ask for a $35 donation for each pet surrendered to companion animal rescue. This helps us to prepare them for their new homes, and provide them with adequate medical care.  There is a $100.00 requested donation for each litter surrendered to our shelter. the litter surrender donation does not apply after pets have reached adulthood and each animal must then be surrendered separated. The age at which pets are considered adults for the purposes of surrender is 5 months.


What is considered a litter?

A litter is a group of animals that all have the same mother and father. This means that if you surrender multiple animals from the same home, but they do not have the same mother and father, you pay the surrender fee of $35.00 per animal, even if they are arriving from the same home.


Does care accept multiple surrenders from the same home at the same time?

care will accept multiple surrenders from the same household, however, if you have more than two surrenders from a household, you should expect that more than one appointment may be required so that adequate staff and space is available.


Can animals that come from the same home as surrenders be adopted out together?

Yes! We call these pets "BONDED". If you request the shelter keep animals together that have been raised together or for any reason are inseparable, we will do our best to do so. This is fairly realistic with a couple of animals, but the more animals involved in surrender, the less likely they are to all be adopted out together. Try to be as honest as possible during the surrender process when requesting animals remain together. Asking that animals be adopted together will increase shelter stay duration, and should only be requested with solid reasoning. You will be asked why you feel these pets are bonded. 


How long is the waiting list, and how long will it take to get an appointment after this process starts?

The waiting list never has the same length, and unfortunately, we are never able to accurately predict the length of time between signing up and receiving an appointment callback. The length of time it takes to receive an appointment depends largely on the space available in the shelter from week to week and season to season. We will process your request as soon as possible, but in the meantime, we will provide you with helpful resources for attempting to re-home outside of the shelter, and if you do re-home you do not have to cancel, simply let us know at the time you are called for appointment setting. 


Is companion animal rescue and education a No-Kill facility?

care is working each day to become a no-kill facility. At this time we are a low-kill facility. Animals are not euthanized to create space, that is why community investment and the implementation of managed intake is so very critical. Animals are euthanized only for critical illness, critical injury, and aggression that is so severe the animals cannot be safely released. please give us the time to take care of those the most in need, and the pets surrendered in custody that may take longer to find their forever families. We want to be a no-kill, but we need the investment of our Jefferson county family to reach that goal. 


I am currently in an unsafe situation with my pet, where animal or human welfare issues are at stake. How should I proceed?


We are committed to preserving the safety of non-human animals and human animals alike, In situations of aggression, we can bypass the waitlist if there are no other options for secure animal housing available.  If your family cannot wait for an appointment, we will take the animal in as an immediate surrender, but we do require that all animal guardians are aware if the aggression is this severe it could result in necessary, humane euthanasia.


I have been caring for a stray or nursing it back to health for a while and I need to bring this animal to companion animal rescue. Can I still bring it into the shelter as a stray?

After providing care, food, shelter, and the like for more than a period of ten days, the animal's guardianship transfers to the caregiver. At this time, the caregiver should proceed with animal surrender, submitting the pet profile, fees, and additional information as applicable. We will still accept the companion animal, and we deeply value the investment of the public in preparing these pets for adoption, but we do ask that families continue that care just a little longer while we prepare for intake. 


My relative/friend recently passed away and I have been providing care for their animal. Will I need an appointment?

If your relative passed away less than ten days ago, and there is no next of kin who wishes to take over guardianship of the animal, the animal can be brought into companion animal rescue and education and accepted immediately. However, if the guardianship has been continued over an extended period of time, surrender protocol will still apply. Thus, it is important to make the decision as soon as possible to keep this pet or bring him or her to CARE. We request that you bring any information for next of kin to verify no one wishes to assume caregiver status unless you, yourself are next of kin or power of attorney.


A friend/co-worker requested that I provide care for their animal for a short period of time, but never returned to take back their pet. Will I need an appointment to bring this animal into the shelter?

We ask that you bring in all information related to the agreement when you request shelter transfer. Please bring any communications that state the initial terms of the agreement,  if this is a possibility. We ask that you bring the contact information for the actual pet parent who abandoned the pet in your care in order to rapidly reach out and determine if we can move forward with adoption, in order to lessen the duration of shelter stays. If you are aware that the pet was abandoned and continued to keep the pet for more than an additional period of thirty days, we will ask that you complete the surrender protocol so the animal safely is housed off-site while awaiting surrender. 


I adopted an animal from Companion Animal Rescue and Education, and I am still in the return period. Will I need to go through the surrender process?

No, for the first thirty days after adoption from CARE, you may return the animal to us without an appointment. We do however recommend that you hold the animal in your home and see how behavior improves and situations change after a week of care. This allows the new member of your family time to adjust to a new environment physically, emotionally, and mentally. Since there are thirty days during which return is possible before surrendering is necessary, it allows new families the opportunity to grow into one another if there are no dangerous elements involved in the situation.

We are also more than happy to have you reach out to us by email or phone and allow us to help the family work basic issues with new pet family members. 


How long does it take a surrendered animal to reach the adoption floor?

Animals that are surrendered are, In general, considered just about ready to meet new prospective pet parents. However. Before they are released, they are vaccinated, spayed or neutered, microchipped, and receive all needed care and basic behavioral assessmentS when possible. If you have surrendered, and you are looking for your friend under adoptable animals on our website, please give us at least a few days.


On the adoption application that I signed when I adopted my pet, I agreed to return this animal to CARE if I made the decision to re-home. Is it ok to try to re-home outside of the shelter?

Absolutely! Many people are strongly committed to the terms of the adoption process, which is a very good thing. This means you care for your friends just as much as we do. However, you should feel free to pursue re-homing outside of the shelter, and we will even provide you appropriate and useful resources to pursue this option. Every animal that is able to avoid returning to the shelter is better off. Please call our pet resource center or view our website for more information on external re-homing. If you do re-home outside of the shelter, have the new owner call to change the ownership information we have on file.


I recently re-homed/adopted an animal that was adopted from COMPANION ANIMAL RESCUE AND EDUCATION,. How do I transfer ownership on my pet's records?

If you bring your information and/or  the records for the adoption from CARE, we can transfer the records to the new pet parent.


I have lost the information on my pet's microchip can CARE help?

Yes. If you can call into the shelter during business hours or leave a message for us to return your call, we can give you your pet's chip number if your pet has been at the shelter since 11/30/20.  


Will Companion Animal Rescue and Education change the name of my surrendered animal before re-homing? Will my animal stay at Companion Animal Rescue and Education until he/she is adopted by a new family?

Animals are often given names before they reach the adoption floor while others remain the same. We recommend if you wish to follow the adoption process for an animal that you have surrendered that you request the animal number to use for tracking. Additionally, Young Williams is partnered with many other fantastic organizations for rescue and adoption. It is always possible that your friend may be transferred to a new facility to await adoption. We cannot release the information for the locations to which animals are transferred or information for new families.


Can I pay the adoption fees for an animal I surrender to CARE?

Yes, you can pay to sponsor a pet surrendered to our custody. As we do like for new families to contribute as well, we ask families to consider sponsoring half of the fee for pet adoption and donate the other portion to the CARE fund of their choice. 


I really love my animal, and had to surrender him/her as a last resort that I truly believed would help my friend the most. May I come to the shelter to visit my animal until he.she is adopted?

Unfortunately, after an animal is surrendered to the shelter, we request that the former owners do not continue to visit. It can be very difficult for animal's to adjust to the shelter as a new environment and transition to a new home, which is made even more difficult by their guardian continuing to come and then leave again. As humans this provides us with some relief to see our friends and see they are doing well. However, this can have negative biological and psychological effects on our non-human friends.


I recently surrendered an animal and I would like to adopt him/her. Is this possible?

After custody has been relinquished to CARE, it is very rare for our facility to return an animal to the surrendering guardian. There are many reasons for surrender, and if they are in place at the time of custody transfer, it is likely they are still in place in the following days. Surrendering a pet to CARE does not mean that you cannot adopt, simply that you cannot adopt a pet whose custody you terminated previously. When the time is right for you and your family, our incredible adoption staff will work with you to find the perfect fit for your lifestyle. We do not allow a surrendering pet parent to adopt any sooner than two weeks after surrender.


Who can surrender a pet?

Only the pet parent can surrender a pet. If you take custody of an animal from a friend in order to surrender, you may be considered the new pet parent and will be required to follow pet surrender protocol. Please be aware that you may not surrender a friend or family member'ss; pet without power of attorney for that person and you may be asked to have the friend reach out about surrender. This also includes pets belonging to family members. You may not surrender for a mother, father, or son, or daughter if they are over 18 and you are not the power of attorney. 


What emergency and non-emergency veterinary services does CARE provide?

CARE is unable to provide veterinary services to the general public for their own pets. We can provide a list of resources that may help pet parents in need, but we do not have a veterinarian on staff. We strongly recommend families seeking veterinary options for their pets utilize out page of medical resources prior to surrendering for medical reasons.


Does CARE offer transportation for people who need to surrender animals but do not have the ability to drive to the Division Street location?

At this time, we cannot offer transportation services to intake surrenders, but if the need is great we may be able to help families in need by requesting help from animal control at the time of intake. 


What kind of animals can be accepted for surrender at CARE?

Currently, we accept cats, dogs, small mammals, and in rarer cases reptiles, birds, and other small animals. The waiting period varies based on the species of animal being brought into the shelter. Please submit your inquiry through the website or by phone to discuss any animal that requires surrender. A pet resource counselor will respond to your, and provide more information, including other resources that may be better for you and your non-human family members. We cannot accept the surrender of farm animals due to insignificant resources. We can furnish resources for farm animal surrender re-homing upon request.


My animal is having a medical emergency, and I do not want to surrender. How can CARE help my family?


On this site there is a section on low-cost veterinary care, but also other resources that may assist you during this difficult time. There are credit lines, insurance, and even grants available to help keep all of the members of your family together as long as healthy and as happy as possible. Please review the related page for more information.


My family is having trouble providing basic care for our animals, like crates, beds, flea treatments, and even food. Can CARE help?

Yes! Our biggest goal is to keep your family together. We can provide certain non-protected treatments, housing, and food supplements to your family if you will apply for them and gain acceptance.  Rarely, we may be able to supply your family with preventatives in serious situations, and If you require food for your pets, please follow the link above to the Pet Food Pantry. Supplemental food products can be offered to you once monthly to assist while you need this aid. 


Who can surrender an animal to CARE?


In a community that cares so much for animals and their neighbors, there is always an issue about helping other individuals surrender pets in times of great need. At CARE, the person surrendering an animal must be over the age of 18. This means in order for a child to surrender an animal, a parent must be present. Additionally, only the actual guardian or caretaker of a pet can request and attend a surrender appointment. If a friend, loved one, or neighbor does require your assistance to surrender, they will need to contact the pet resource department and verify you, as a third party, may surrender their pet for them.

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